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| Frequently Asked Questions |
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General Topics
| Q. |
I have a home network set up with one
computer with a large hard drive set up to store my, and my
kids music. I have four of them so the file server made sense.
When I try to add these songs in this new player, I get a "can
not add from remote drive" error. Is there any way around
this? |
| A. |
Yes. Please map the folders of these mp3 files as networks
drives. See an animation of this: map_ani.gif
(400KB)
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| Q. |
What's Visual MP3 Database? |
| A. |
Visual MP3 Database stores all the information of MP3s.
It uses "flat" database technology and makes great
improvements over previous
systems in data storage efficiency and hard disk usage. |
| Q. |
What's the information needed for a
new dialog box? |
| A. |
You must give the Title,Artist,Album and MP3 Filename.
It's recommended to specify the MP3 Filename. The rest
can be filled in automatically. |
| Q. |
How can mp3 songs be loop-played? |
| A. |
You can turn it on or off in Options dialog box. |
| Q. |
How can I delete the current record
without confirming? |
| A. |
Put a check mark in the "Delete without being asked"
checkbox before you
delete it. |
| Q. |
Why does the Lyric Bar disappear? |
| A. |
It will be automatically hidden when the Lyric Bar is in an
Active Bar
state.
You can show it by choosing Tools|Show. |
| Q. |
Why does it pop up Edit
dialog instead of playing it when I double-click a record? |
| A. |
You can double-click the title bar of Playlist. |
| Q. |
How can I change the Playlist window
to a mini bar? |
| A. |
Just double-click the title bar of it.
Double-click it again can restore it. |
| Q. |
How to inform Visual MP3 when some file
on the hard drive has been moved to a different directory? |
| A. |
You may choose Tools|MP3 Files Scan Wizard so as to bypass
the already existed records and just add new ones. |
| Q. |
Can I use Visual MP3 to list mp3 files
in CD systematically ? |
| A. |
Yes, you can. But some writing operations will be bypassed
automatically. |
Active Lyrics
| Q. |
How can I show the lyrics of songs? |
| A. |
After you get an ALC lyrics file, you have two
ways to make Visual MP3's lyrics playing engine run.
1: Write the ALC file into mp3 files and Visual MP3 can then
recongnize the edited mp3 files automatically. It will not make
the mp3 files unplayable by other mp3 players.
2: You can specify the ALC file for MP3 record. You just need
to select the to-be-specified mp3 record. Click the Edit button
on the toolbar and choose the ALC file in the popup dialog box.
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| Q. |
How can I get ALC lyrics? |
| A. |
You can use our suppiled tool Active Lyric Seeker to seek
it online and
download it.
Alternatively you can use Active Lyric Maker to create or edit
lyrics. |
| Q. |
Must I log on every time I want to use
Active Lyric Maker? |
| A. |
No. You just need to log on for the 1st time, and your information
will be recorded automatically. |
| Q. |
What will be uploaded when I release
my lyrics? |
| A. |
Your user information besides ALC file. |
| Q. |
Why can't I register? Why can't I release
my lyrics? |
| A. |
Please make sure you are well connected to the Internet. |
| Q. |
I'm the author of the previous version(s)
of Active Lyric,why can't I use my previous account to log on? |
| A. |
Some accounts include illegal characters and we have given
them new account by email, respectively.There may be some failed-sent
emails because the informing emails were sent out automatically
.Please check your mail box. If you haven't received our email,
please send your previouse account information including username
, password and email address.
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ID3
| Q. |
What is the difference between ID3 V1
Tag and ID3 V2 Tag? |
| A. |
ID3 V1 Tag is the 128-byte ending information of mp3 file
which includes Title,Artist,Album,Comment,Genre,Year and Track
Number while ID3 V2 Tag is the head of mp3 file which can contain
more information. |
| Q. |
Why can't Visual ID3 clear out some
files' ID3 V2 Tags? |
| A. |
It is because these files aren't according to the industry
standard for they may have been edited by some outdated softwares.
More and more softwares are according to the ID3 V2 industry
standard now. |
| Q. |
I expected the software
to automatically pick up all the id info eg album name, track
title etc etc, but it doesn't seem to do this. What shoudl I
do? Am Iright to expect this or do Ihave to type the title of
each track etc. |
| A. |
Visual MP3 has a lot of ways to get ID3 v1/v2 tags
automatically.(Such as MP3 Files Scan Wizard and New/Edit Dialog)
But some MP3 files do not have both ID3 v1 and ID3 v2 tags,
or they do not use an industry standard of ID3 tag. |
Visual Ripper
| Q. |
Why can't Visual Ripper rip any track? |
| A. |
Please try the following steps:
1.Try resetting all values to their defaults in the Options
dialong.
2.Try changing jitter correction values in the Options dialong.
3.Ttry using the "Autodetect" read algorithm in the
Options dialong. |
| Q. |
It seems to rip very slowly,
why? |
| A. |
Try checking the "On Error" jitter correction
in the "Options" page. This mode is faster than the
"Always" setting, and should produce results comparable
to "Always". |
| Q. |
We downloaded and purchased
your Visual MP3 product. When we rip, all the files have the
name TRACK nn, and we can't figure out how to have the ripper
put the song name (or even the artist name) on the file instead
of this generic name. |
| A. |
If you want to put artist or album name for the
musics you ripped, you can select or input album and artist
value in ID3 information frame of main window. To put titles
of each MP3s, you can select one track and then input the title
name in ID3 information frame. You can also put Gener or Year
tag in this way. After you input these values, you should press
"->" button. |
| Q. |
Is ID3 information not available
on the CD so you can just copy it during ripping? |
| A. |
No. The cd tracks only contain sound information.
You can put ID3 tag before rip tracks. |
| Q. |
Why does the album field
only allow about 12 characters? |
| A. |
Visual Ripper will put ID3 v1 Tags to MP3 files
when ripping. The ID3 v1 Tag has the length limit of 128 characters.
If you want to use unlimited ID3 Tag, please using ID3 v2 Tag
editor.(In Visual MP3's Tools menu) |
| Q. |
When I put Title name it,
when ripping starts, it overwrites what I put in with "TRACK
NN" what am I doing wrong? |
| A. |
Please press "->" button after named
one track. You can also double click one track to input title
name in the main list directly. |
License Key
| Q. |
My license key doesn't work.
Help! |
| A. |
Please note that you have to enter the license
name and key exactly as given in your license message, with
the same spacing and case.
Do you have a correct version of license key for the Visual
MP3 you are trying to unlock? Please note that each version
of Visual MP3 3 needs a different key |
| Q. |
If I pay for the program
now, how long will it take before I receive my license key?
|
| A. |
This depends on the payment method you use. If
you order online with your credit card, you will have your key
after you submit the order from and an email with unlock code
will be sent to you within a few minutes.
Click here to learn more: http://www.iProgramDev.com/vmp3/order.htm |
| Q. |
I have not received a license key. Why?
|
| A. |
Please make sure you have submit your order. For other cases,
please feel free to contact us.
|
| Q. |
May I use other order options besides
online order? |
| A. |
Yes, you have the options of Order by Phone, Order
by FAX or Postal Mail and Purchase Order. |
| Q. |
I have purchased a license for a previous
version of Visual MP3. Do I have to pay again for the new version?
|
| A. |
No, you don¡¯t have to. ALL updates
AND upgrades are free.We will inform you if new version released. |
| Q. |
I have purchased a license
for a previous version of Visual MP3, but I do not got the notify
email about new version.. |
| A. |
We send the notify information automatically.
If you do not receive the email, please tell us your order information
( include your name and license key), we will send it to you
separately. |
| Q. |
I lost my license
key. Can you resend it to me? |
| A. |
Yes,please send us your name and address/email
information and we will resend your license key. |
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