| Q. |
How do I receive my software
after purchasing? |
| A. |
After you have successfully purchased our software
(either by our online
store, or by alternate
purchase methods) you will receive an e-mail from us. Inside
this e-mail is your receipt for the purchase, as well as a registration
code.
You need to run Visual MP3 CD Burner , click "Register"
button from the main window. After that, enter the registration
information in that e-mail and click the "Unlock"
button to complete the process. Please note that you must enter
the "Registration Name" and "Registration Code"
EXACTLY as shown in that e-mail. |
| Q. |
Do I receive a CD with my
purchase? |
| A. |
Yes. All of our products are available on CD-ROM
for an additional shipping fee. |
| Q. |
I do not feel comfortable
using my credit card online, what are my options? |
| A. |
If you do not feel comfortable using your credit
card to purchase any of our products via our secure online store,
you may use PayPal, FAX, Phone ,Postal Mail or Purchase Order.
View our Alternate
Purchase Methods page. |
| Q. |
I have lost my registration
code, where can I obtain it? |
| A |
We can look up your order in our database! Click
here
to get it again. |
| Q. |
What audio formats are supports? |
| A. |
Visual MP3 CD Burner supports MP3, MP2, WAV (compressed
and uncompressed), WMA and Ogg Vorbis. |
| Q. |
Which Burn-Proof technologies are supported? |
| A. |
Visual MP3 CD Burner supports ALL Burn-Proof technologies,
which will make sure that you never have another failed burn
again! |
| Q. |
Is Burning Simulation supported? |
| A. |
You can click the "Test Burn" button to have a burning
simulation |
| Q. |
Need I Convert all tracks to WAV files
first? |
| A. |
No. Visual MP3 CD Burner can record audio file to CD On-The-Fly.
|
| Q. |
How to insert a gap between two audio
tracks? |
| A. |
Visual MP3 CD Burner uses "Track-at-Once" (TAO)
burning method. This method of recording will put a 2 second
gap between each audio track automatically. |
| Q. |
What are the differents between Test
Burn and Real Burn? |
| A. |
The burning simulation won't change the CD because its aser
is turned off. This is the only difference of them. |
| Q. |
What CD drives does Visual MP3 CD Burner
support? |
| A. |
The Visual MP3 CD Burner has drive auto detect functionality
that allows the it to work with most modern IDE drives. You
can find the list of tested drives here.
However, if you do not find your drive in this list, it doesn'
mean that your drive is not supported by the program. |
| Q. |
I am using a slow computer, can I use
your software? |
| A. |
Yes. Please visit our "Burn
More Successfully" page. |
| Q. |
What Operating Systems is Visual MP3
CD Burner compatible with? |
| A. |
Visual MP3 CD Burner supports Microsoft Windows 95/98 /Me/NT/2000/
XP platforms. |
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